Tuesday, September 9, 2008

Customer Service?

This is a term foreign to the McDonald's on Governor's Drive in Huntsville. At 1023, I placed my order for two hashbrowns-$1.08 came back the voice on the speaker. I pulled up to the first window where my order was confirmed and the cashier sneered slightly as she handed me two pennies and said, "2 cents is your change." [It's only 2 cents but it's my 2 cents!] I pulled up to the second window and by this time it's 1026. I was greeted by a fairly pleasant young woman who said, "Ma'am, we only have 1 hash brown. Would you like to get fries instead or wait while we cook more hash browns?" I explained that I could not eat their fries because of my dairy allergy and asked how long it would take to cook the hash browns. "3 minutes." "I don't mind waiting." I expect her to ask me to pull up but instead she walks off. I sit there for about 1 minute and another staff member hangs herself out the window and says, "Ma'am, we are serving lunch" as if she is irritated at me. I noticed t!
he time-1
028. "You should have told me that when I ordered and certainly before I paid. The other lady told me that you could make another hash brown and I don't mind waiting." Then, she says as if she just truly can't believe my gall,"There are other people behind you." I'd had enough. "Are you the manager?" "Why, you want your money back? Pull up." "I will not. Go get the manager." The manager came and apologized and said she would speak to her staff. She refunded my money but I was not to be consoled so easily. I demanded the corporate office number and left a message asking someone to call me.
And now as I blog, I think, yeah that was annoying but really, why on earth did I let it get me so riled up? The one staff member was especially rude and the lady who took my money was not especially nice but really it was not that big deal in the scope of my life and this world in its entirety. I'm not responsible for judging these people and even if I were, just how great was the offense?

Sent from my Palm Treo

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